Immediate danger — live location alert
Only for real emergencies — for example suicide risk, kidnap, abduction or someone being taken against their will. It sends your exact live location to the Behind Every Mask crisis team and keeps updating it while you move, on foot or in a vehicle.
It does not contact 999 by itself. Nothing is sent until you confirm on the next screen.
Save your details now — before you ever need them
Responders need your full name, date of birth and a working mobile or email. Saved only on this phone, so in a crisis you only press and hold.
Emergency & children's services
Every number here is free and answered by trained people.
This app does not replace 999
Call 999 first, then send a report. Emergency services cannot be sent by email — a report reaches a real person on our team who calls it in.
Emergency services
Someone is in immediate danger, being hurt, missing, or has been taken.
24/7
You called 999 but cannot speak safely — press 55 when prompted.
A concern or crime that is not happening right now.
24/7
Silent text support if speaking is not safe.
Children & teen services
Anyone under 18 who reports through this app is referred straight to specialist child and teen safeguarding services.
Any child or young person under 19 — abuse, exploitation, bullying, feeling unsafe.
24/7, free and confidential
Adults worried about a child's safety, including anonymous reports.
Helpline daily; report online 24/7
Online grooming, sexual abuse or exploitation of a child.
Report online 24/7
Under-25s — any crisis, including housing, money and abuse.
Phone 3pm–midnight; text 24/7
Statutory child protection referrals — search your council name plus 'MASH'. Out of hours, use the emergency duty team.
Daytime plus out-of-hours emergency duty team
A child or adult who is missing, or someone who has run away.
For parents & guardians
You send one short referral from your own phone. We email you a private Safe Zone link made just for your child, and that link goes on their device.
If there is no internet or signal
Calls and texts do not need internet, and an offline emergency page is saved to the phone after the first visit.
- If anyone is in danger, call 999 first — it works with no data.
- Cannot speak safely? Call 999 and press 55.
- Give a street, postcode, building or landmark.
- Say if the person is under 18, and who is with them.
- When signal returns, send the report too.
Tip for parents: after installing the app to the home screen, open the offline emergency page once and add it to the home screen too, so it is one tap away.
BEHIND EVERY MASK is a free crisis and instant referral service. No charges, ever.